Internet Service Provider (ISP) Outage

Incident Report for Holy Spirit School

Postmortem

ISP not meeting their initial ETOR. At 17:00, no updated ETOR provided. Service was restored at 17:02.

Post recovery, verified functionality and notified stake holders.

Posted Nov 16, 2022 - 13:54 PST

Resolved

17:02, Service restored

Posted Nov 15, 2022 - 19:02 PST

Update

We are continuing to work on a fix for this issue.

Posted Nov 15, 2022 - 15:50 PST

Identified

Network access to internet is down.
All VOIP phones for the school and church is down

11:00, Comcast's ETOR 1:00
15:49, Service has not been restored. No updated ETOR provided

Posted Nov 15, 2022 - 10:41 PST

This incident affected: Campus Network.